| A sampling of Success Stories from the RMfactory |
| Acquisition – building a new sales process for this technology client netted a 41% sales increase
and 31% more revenue per average order. |
Retention – designing a proactive call handling process at the call center reduced attrition for this
financial services company by 39% annually. |
Upsell – more relevant information and offers got this specialty retailer’s targeted customers to
spend an average of 40% more per visit. |
Cross-Sell – a progressive product sales acceptance strategy for this telecom company
increased sales of multiple products by over 50% – and lowered costs 15% due to improved efficiencies. |
Sales Support – a reengineered lead-qualifying & dissemination process for this government
client generated an incremental $44M in revenues. |
Cost Reduction – restructuring an inbound service center for this publisher allowed us to embed
sales into their service model, outperforming every previous control. |
Lead Generation – outspent by rivals, we helped this building materials manufacturer build a
smarter, quicker way to engage prospects, resulting in a 300% increase in qualified leads. |
Save Strategy – creating easy access to a customer friendly "save desk" stemmed attrition by
17% for this Internet Service Provider. |
| Find out more about these and other RMfactory Success Stories, contact us. |
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